Privacy Policy

👤 Who We Are

Ironstone IT is a sole trader mobile IT repair service based in Winterton, North Lincolnshire, operated by a self-employed individual trading as Ironstone IT.

If you have any questions about this policy or how we handle your data, please get in touch:

📋 What Information We Collect

We only collect information you choose to give us. This may include:

• Your name
• Your email address
• Your phone number (optional)
• A description of the IT issue you need help with
• Your general location (to arrange a visit)

We do not collect any sensitive personal data, payment card details, or information about children. We do not use cookies or any website tracking tools on this site.

🎯 Why We Collect It

We collect your information solely to:

• Respond to your enquiry
• Arrange and carry out an IT repair visit
• Contact you about your booking or follow up after a visit

We will never use your information for marketing purposes without your explicit consent, and we will never sell, rent or share your data with third parties for commercial purposes.

📬 How Your Data is Handled

Enquiries submitted via the contact form on our website are processed through Formspree (formspree.io), a third-party form handling service. Formspree is GDPR-compliant and processes data in accordance with their own privacy policy.

Your enquiry details are delivered to our secure business email inbox and are not stored on this website.

Any notes taken during a repair visit are kept securely and used only for the purpose of that repair.

⏱ How Long We Keep Your Data

We retain your contact details and job notes only for as long as reasonably necessary — typically no longer than 12 months after your last contact with us. After this period, your information is securely deleted.

If you would like your data deleted sooner, simply contact us and we will action this promptly.

🔒 How We Keep It Safe

We take reasonable steps to protect your personal data, including:

• Using secure, password-protected email
• Not storing personal data on unencrypted devices
• Using GDPR-compliant third-party services
• Undertaking annual GDPR training

✅ Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct any inaccurate information
• Erasure — ask us to delete your personal data
• Restriction — ask us to limit how we use your data
• Objection — object to us processing your data

To exercise any of these rights, contact us at [email protected] or call 07450 455 217. We will respond within 30 days.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

🔗 Third Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend you review their own privacy policies.

📝 Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date below. We encourage you to check back periodically.